Kirk's email address and phone number have been validated.
Kirk
- Rate TSh 39,713
- Response 1h
TSh 39,713/hr
See PC tutors
Unfortunately, this tutor is unavailable
- PC
- PC building
Professional customer service consultant with more than 20 years experience in the IT customer service industry. Learn tried and true de-escalation skills and how to turn a "call" into a relationship
- PC
- PC building
Lesson location
About Kirk
In my 20 years with a global telecommunications corporation, I have served on the front lines of customer contact. My tenure is full of accomplishments and awards at an enterprise level.
With that being said, corporate policies can make human relationships difficult to build in a single contact.
My specialty has, and always has been a customer first approach. Understanding what people need to hear, even if the company cannot deliver. Language, communication, and real honest empathy are all tools that I've had more than two decades to develop.
See more
About the lesson
- Primary school
- Ordinary Level
- Form 5
- +12
levels :
Primary school
Ordinary Level
Form 5
Form 6
Ordinary Diploma
Tertiary Education
Adult Education
Master’s Degree
PhD / Doctorate
MBA
Nursery
Beginner
Intermediate
Advanced
Children
- English
All languages in which the lesson is available :
English
We all believe that we know how to talk to people on the phone. However, there are a vast library of mistakes that we can make that can cause a poor experience for a customer, or to simply cause yourself stress and frustration within your role.
My lessons are language and communication centric. We will focus on common causes for escalations, how to easily broach sensitive topics like fees and billing issues, typically via a question-and-answer method along with role-play.
We will focus on delivering exceptional relationship driven experiences for your customers as it applies to your field. This may be anything from sales, billing, customer retention, or technical support.
This is class is designed for anyone seeking to improve their customer service skills in a professional setting or to prepare for a new role in a similar field.
See more
Rates
Rate
- TSh 39,713
Pack prices
- 5h: TSh 195
- 10h: TSh 390
online
- TSh39,713/h
Similar PC teachers in Broken Arrow
Mara
Los Angeles, United States & Online
- TSh 262,103/hr
- 1st lesson free
Shiryl
Wyandanch, United States & Online
- TSh 52,950/hr
- 1st lesson free
Rish
Sanger, United States & Online
- TSh 225,038/hr
Nicola
Intra, Italy & Online
- TSh 91,824/hr
Brian
Gulfport, United States & Online
- TSh 105,900/hr
- 1st lesson free
Ankur
Bengaluru, India & Online
- TSh 27,800/hr
- 1st lesson free
Ahsan
Woodville North, Australia & Online
- TSh 65,475/hr
Earl
Charlotte, United States & Online
- TSh 52,950/hr
- 1st lesson free
Tanveer
Doddanagamangala Village, India & Online
- TSh 69,570/hr
- 1st lesson free
Rahul
Toronto, Canada & Online
- TSh 66,422/hr
- 1st lesson free
Chris
Milton Keynes, United Kingdom & Online
- TSh 125,020/hr
- 1st lesson free
Bryce
Johannesburg, South Africa & Online
- TSh 32,794/hr
- 1st lesson free
Mara
Sydney, Australia & Online
- TSh 56,122/hr
- 1st lesson free
Michael
Kecamatan Tambaksari, Indonesia & Online
- TSh 14,873/hr
Dean
Charleston, United States & Online
- TSh 132,375/hr
Nishant
Dublin, Ireland & Online
- TSh 67,338/hr
- 1st lesson free
Mo
Manchester, United Kingdom & Online
- TSh 89,294/hr
- 1st lesson free
Mukul
Mumbai, India & Online
- TSh 9,740/hr
- 1st lesson free
Victoria
Nairobi, & Online
- TSh 20,558/hr
- 1st lesson free
Sudharsan
Coimbatore, India & Online
- TSh 9,740/hr
- 1st lesson free
-
See PC tutors
